This luxury boutique hotel chain wanted to take their already great service to a new level, so we customized one of our generic service products to match their corporate culture.

We filmed service situations at their properties in the U.S. and Mexico and styled the supporting workbooks with graphics that complemented their aesthetic.

This approach gave them a program that felt very specific to them without the expense of creating a custom program from scratch.

The result is a higher level of distinctive and heartfelt service from every employee at these world-class hotels.